Reads policies, extracts data, validates claims
From $4-5 per claim to $0.25 with AI automation
20,000+ responses a day
24/7 support in 100+ languages
Product suite
A collection of powerful tools designed to process claims, service operations, and oversight workflows in parallel.
Handles document collection, data extraction, document validation, faster, more accurate, and at scale.
From chat to phone calls, Briano delivers consistent answers and seamless support across every channel.
Briano Pulse analyzes every call and chat conversation across sentiment, topics, agent performance, and customer friction.
Numbers
Briano agents don't just talk, they shorten queues, speed resolutions, and lift customer satisfaction.
first-contact resolution on routine inquiries.
from faster, more consistent answers across channels.
first response on a new claim.
in document extraction and validation.
ROI Calculator
Estimate your potential cost savings, productivity gains, and return on investment in just a few minutes with our interactive ROI calculator.
50%
Time saved on claims processing
20 min
Processing time eliminated per claim
GPI Insurance
65%
Solution rate
< 3 sec
First response time
Spega Medical
60%
Solution rate
<7 sec
First response time
Crystalbet
Security & trust
Every interaction is governed, observable, and secure
Protects customer, policy, and claim data with strict compliance standards.
Keep AI agents compliant, on-brand and within the boundaries you set.
All infrastructure is located within the European Union.
Sensitive data masked or removed in real time, before it reaches storage.
Regular third-party assessments to harden defenses.
Every action traced for compliance, oversight, and incident review.
Define permissions for admins, managers, and agents.
Configurable retention windows, including zero-retention deployments.
With Briano's support, we are able to handle peak traffic far more efficiently. Customers get answers right away, while our teams can focus on complex cases that truly require human attention.
Crystalbet
Blog
Insights, product updates, and practical guides on AI agents, automation, and the future of customer experience.
Every day, customer service teams have thousands of conversations with customers. Calls, chats, emails, and other interactions contain useful information about what customers need, where they are getting stuck, how employees are handling requests, and where processes are breaking down. The problem is that most companies cannot realistically review all of those conversations. A team may listen to a sample of calls for quality assurance, investigate individual complaints, or review conversations
October 12, 2026
4 min read
Claims processing involves a lot of information, a lot of steps, and usually a lot of manual work. A claim may start with a customer describing what happened, followed by forms, emails, photos, invoices, policy documents, repair estimates, and other supporting information. Someone then has to collect that information, check it, enter it into the right systems, and decide what needs to happen next. This is where AI claims automation can make a practical difference. The goal is not to remove peo
October 12, 2026
6 min read
AI agents are moving from simple customer support use cases into real business workflows. They can answer customer questions, access information, process requests, work with documents, and in some cases take actions in connected systems. That makes them more useful, but it also changes the security questions enterprises need to ask. An AI agent handling a customer conversation may have access to customer information. An AI system processing claims may work with sensitive documents. A conversati
October 12, 2026
3 min read
FAQ
Need more information? Speak with our team to learn more about Briano.ai, implementation, and pricing.
Briano is the AI operating layer for insurance. It brings three capabilities into one place: claims automation (ClaimPilot), chat and voice agents for customer service (CX Agent), and QA and compliance signals on every conversation (Pulse). For a deeper look at how the three work together, see the blog.
The biggest driver at this stage is support team labor, the routine messages and calls a CX Agent can handle end to end, freeing operators for higher-value work. To see the numbers against your own data, run the CX Agent ROI Calculator. Enter your monthly message and call volume, the number of support operators, and average salary per operator, and you get a personalized annual savings estimate in under 10 seconds, based on your inputs, not generic vendor benchmarks.
The Try Demo on the site is an interactive, hands-on demo of the CX Agent, you can see in real time how a Briano CX Agent handles insurance questions and carries a conversation to resolution. If you want to see Briano run against your own scenarios (your products, your workflows), book a Strategy Audit Call and we will walk through it together.
Today, Briano supports multilingual conversations across both chat and voice. The agent automatically detects the language a customer is using and responds in the same language, including when customers switch languages mid-conversation - especially important in multilingual regions. More details are available on the CX Agent page.
Your data stays yours, including conversation transcripts, claim records, and the workflow configurations. The layer ships with regional data residency, encryption in transit and at rest, role-based access, and a full audit log on every action. Deployment options (cloud, dedicated, private)are chosen to fit your compliance and procurement requirements. Full detail in the Privacy Policy section.
There are three free steps before making any commitment. First, estimate your potential savings using the CX Agent ROI Calculator. Second, explore the CX Agent in action through the Try Demo experience. Third, see ClaimPilot operate on a workflow similar to yours by requesting a personalized ClaimPilot Demo. And when you are ready to go deeper, you can request a 1-month free trial to run Briano on your own operations.
